What happens before and during an appointment?
If you’re a new client, I’ll ask you to complete an initial telephone/online questionnaire before your first booked appointment with me. This is to ensure that it isn’t necessary for you to consult with a qualified medical practitioner beforehand. It’s also to check that the complementary therapies offered by Wood Tiger Therapies are suitable for you.
I want you to get the most out of your treatment with me, so with that in mind, the initial consultation questionnaires will aim to capture as detailed a picture as possible of the problem or issue for which Acupuncture, Tui Na massage, Reiki/Chakrascension energy treatments are requested. The answers you give me will be used to formulate your treatment plan going forward.
Please see the website section, entitled Data Protection, General Data Protection Regulation and Privacy Statement for further information on how your information is stored.
At your treatment, please…
- wear loose, comfortable clothing
- bring a bottle of water for your refreshment
- arrive at the agreed time
Adhering to guidelines
Throughout the pandemic, I followed guidelines issued by the government, NHS, other relevant authorities and my professional association, the Federation of Holistic Therapists, regarding safe and hygienic practice and the use of any personal protective equipment (PPE). I have continued to adhere to the spirit of those guidelines as set out below, even though restrictions have been eased.
COVID-19 Risk Assessment
I have carried out a full risk assessment, in line with guidance from the Health and Safety Executive (HSE), in order to:
- identify what work activity or situations might cause transmission of the virus;
- think about who could be at risk;
- decide how likely it is that someone could be exposed; and to
- act to remove the activity or situation, or if this isn’t possible, control the risk.
Health screening
Prior to seeing any of my clients, I will be:
- monitoring my own health and deferring treatments if I have COVID-19 or symptoms of COVID-19.
- contacting my clients 24 hours in advance and deferring any treatments if: they have COVID-19 or symptoms of COVID-19; are clinically extremely vulnerable and shielding; anyone in their household has COVID-19 or symptoms of COVID-19; they have been in close contact with someone who has symptoms of COVID-19 in the past 14 days.
- asking my clients to call and cancel and defer treatment on the morning of their appointment if they have a temperature or other symptoms of COVID-19.
Enhanced cleaning and hygiene measures
I have introduced enhanced cleaning and hygiene measures between clients, which includes washing and disinfecting any non-porous surfaces and therapy equipment, such as chairs and couches, and replacing any porous or single-use items, such as towels and couch roll. Strict personal hygiene measures will also be adhered to, including regular handwashing/ sanitising.
Adapting or restricting treatments
It may be necessary for me to adapt or restrict certain treatments, in order to reduce the risk of spreading COVID-19 and/or protect my clients’ health and safety. Any clients likely to be impacted will be advised as soon as possible.
Cancellations policy
If a client contacts me to cancel or defer their treatment at short notice because they have COVID-19 or symptoms of COVID-19, my standard cancellation fees will be waived. The client will be asked to kindly confirm in writing that their appointment has been cancelled or deferred because they have COVID-19 or symptoms of COVID-19. For missed appointments with no notification, 100% of the treatment fee will be payable.
For more information…
I am happy to be contacted to discuss any aspect of your treatment during this time.